We design solutions to serve every need of the faculty, staff and student body. We support every need from student help desks to staff support; daytime overflow to emergency notification; after-hours technology and maintenance support, crisis response hotlines, and fundraising. We help instructors and students with proven solutions that integrate  email and more. We focus on the customer service so you can focus on the education.
Cloud-based communication solutions in hospitals are on the rise as physicians, nurses, hospital administrators and patients demand cost efficiency, access to information, and security. In fact, CloudTech News reports that healthcare spending on cloud services is expected to reach $9.5 billion by 2020. With hospital cyberattacks increasing, 12th Member cloud-based call center hospital software ensures that your patients’ data is truly secure.
When it comes to a call center service that can cover both your inbound and outbound needs, you’ll want to be sure that the company you partner with offers extensive features on both sides of the equation. A quality call center service should be able to shift seamlessly from one task to another, be it answering customer service calls and processing orders, or conducting surveys and lead generation services for your business. And, of course, you need to trust that the call center service you choose will treat your customers with the utmost respect, just as your own staff would.
When it comes to call centers, outsourcing enables businesses to satisfy the needs of all of their customers, no matter where they are in the world. Rather than being restricted by your business’ location and local work schedule, outsourcing opens up greater possibilities for connecting with your stakeholders. A 24-hour call center ensures your customers can always receive assistance, which leads to better satisfaction and loyalty in the future, while setting up a call cloud center frees up valuable office space and resources. As you plan out your cloud based call center, work with call center outsourcing companies that know your industry best.
12th Member implements custom outsourced call center services programs that help retailers and e-commerce companies get closer to their markets and their customers, reinforce customer loyalty and express their unique brand. And we reduce our client’s cost of doing business. Our inbound services include customer service, order processing and order taking, help desk, email and chat. We operate 24/7/365.  As a leader in eCommerce Call Centers, 12th Member has the people, process, and technology in place to make a seamless, powerful impact on any business.
Experience across City, State, and Federal Government agencies including social or human services, travel, parks & recreation, economic development, military, employment, family services and administrative agencies. Our flexibility to overcome challenging budgetary requirements and reduce costs through innovative staffing and technology solutions sets us apart.

12th Member

12th Member can trace its roots to the late 90s when founder, Rick Garber, was instrumental in the growth of three investment firms.  During this time, the financial industry was heavily dependent on the use of telephones.


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